OUR COVID 19 PREVENTION POLICY

To our customers and staff, your health and safety is what matters most to us and at our HQ and warehouse we are following a strict disinfection and cleaning schedule multiple times per day.

We know you’ll have questions about how coronavirus may affect your orders so we’ve answered some of them below. If you have any further questions, please contact us.

Can you still ship parcels from countries with tougher restrictions (e.g. UK)?

Yes and good news! Right now we’re shipping to and from countries under quarantine. We’ll let you know if anything changes in regards to your shipping times.

Is it safe to receive parcels from countries where there have been cases of COVID-19 (novel coronavirus)?

Yes, your safety is what matters most to us. The World Health Organization (WHO) says it is safe to receive packages and we’re following all their official advice. Our delivery partners have also taken further measures to carry out a zero contact delivery process where you won’t need to sign for your package.

In addition, we are closely following the latest guidance from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local governments and public health agencies. We will update our practices accordingly and keep you at the heart of everything we do. For more information, please visit the World Health Organization website where they have FAQs specific to this topic here.

Will I still be able to return my items if I need to?

Yes. Please contact our Customer Services team at orders@ursalondon.com We will endeavour to do all we can to help you with your order.

Thank you for continuing to support independent businesses during these difficult times, it really means a lot to us.